Refund Policy

  1. To be eligible for a refund an application must be made in writing to he Board of Trustees by the parent or legal guardian stating clearly the reason for withdrawal of the student
  2. If the withdrawal is made prior to the student coming to New Zealand a full refund shall be made less $550.00 administration fee.
  3. There will be no refund if a request to withdraw is made after the student has reached the mid point of his/her programme of study in New Zealand except in the following circumstances – serious illness of the student or of his/her close family.

In determining any refund the Board of Trustees will take into consideration the special circumstances of the withdrawing student and –

  • The costs to the school in providing tuition
  • Costs incurred in employing staff and providing facilities
  • Payments made to the New Zealand government

No refund will be made to any student who-

  • Transfers to another school or educational institution
  • Is asked to leave because of misbehaviour, poor attendance or violation of the contract with the school.

Homestay fees not used will be refunded, less any fees due to lack of notice (usually 2 weeks) and any expenses incurred prior to departure that have not been paid for.


Please click here to read the full INTERNATIONAL STUDENTS REFUNDS POLICY


Fees Protection Policy

The Board of Trustees undertakes to hold enough funds in reserve, and these will be available to refund the unspent portion of fees if the course is cancelled.


Discipline Issues

When an International Student fails to meet the expectations of Nayland College a number of steps will be taken to help correct the problems. This will involve our Director talking to the student, Nayland College agents and homestay parents. Parents will be kept fully informed of any situations causing concern and should feel free to contact our International staff at any time.

If, after a series of warnings, a student’s behaviour or attitude is still unacceptable they will follow the exclusion and suspension procedures as outlined in the Education Act.

In addition, where a decision is made to exclude a student from the school’s homestay arrangements and this necessitates a return home, the following procedures will be followed –


  1. The agent and parents of the International student will be notified of the matters causing concern.
  2. A decision will be made as to whether the student should be given permission to enroll with an alternative provider in New Zealand.
  3. The Principal’s decision can be referred to the Board of Trustees where the student has been suspended or removed from the homestay.
  4. The student has the right to attend the hearing and to be represented as provided for in the 1989 Education Act.



Students who are in New Zealand for less than two years are not entitled to health benefits. For this reason it is a compulsory for students to have full insurance cover and you will need to provide us with a copy of your policy and evidence of its validity.


Nayland College holds a Master Policy with Uni-Care International and we recommend that you allow us to arrange suitable cover under this policy.


All students attending Nayland College must arrange insurance with our recommended insurer, Uni-Care, which guarantees under Section B Additional Expenses, Section 4 1 (d) cover for students due to “the unforeseen insolvency, regulatory closure or withdrawal of accreditation of any education provider”. This policy also provides extensive travel and medical cover. Documentation is enclosed. Depending on the length of stay in New Zealand, the cost will range from NZ$181.36 for 3 months – NZ$557.60 for 12 months. Students who have a different insurance scheme must have a fee protection cover.

When a student has been accepted to study at Nayland College, and upon receipt of fees, an Offer of Place Form will be sent to enable a Student Visa to be obtained.


Full details of visa and permit requirements are available through the New Zealand Immigration Service –